Healthcare

---

Healthcare is a critical sector of the economy. The sector faces major challenges across Africa ranging from infrastructure deficits, digitisation, leadership, clinical service quality delivery, performance, efficiency and effectiveness. Given the sector dynamics, most healthcare organisations today must undertake transformations and significant changes that improve performance, build capabilities and strengthen best behaviour. These transformations must address both organisational performance and health (i.e., culture, leadership, ability to change). 

Improving operation productivity and excellence in healthcare delivery could change these dynamics. This means truly focusing on operation effectiveness, safety, quality service and patient’s experience.

In an industry as labour-intensive as healthcare, success also require a robust human capital strategy. Performance management, talent recruitment and retention, workforce productivity and role design, benefits management, and leadership development are all crucial.

SSCG Healthcare Practice is committed to providing long-term support to clients and payers as they tackle challenges and transform healthcare delivery across Africa.  We help providers transform their management and clinical operations to improve quality and reduce costs, taking a value-based approach and engaging and inspiring hospital staff. 

We help our clients engage frontline staff—doctors, physicians and nurses—to lead the effort to address the causes of variability and make critical changes. We work with both private and public health stakeholders on frontline-driven clinical operations improvements. We help build internal capabilities to ensure the impact endures long benefits. We work directly with frontline and administrative leaders to build their own capabilities in coaching and modelling the mind-sets that will ensure successful and lasting transformational change. And we help improve their leadership skills—from the C-suite to the front line—so people can do their jobs more effectively. 

We support healthcare clients improve their organisational health to enhance performance and ensure that  organizational design supports optimal performance and a continued focus on what matters.